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Adaptive Golf Products Shipping and Return Policy

How much is my shipping?

Your USPS shipping charge is based on the $ value of your order, and the shipping service that you select during the checkout process. Your shipping charge will be calculated and reflected on the Shopping Cart prior to you having to commit to or complete the purchasing process.

How do I create an account and is it required?

If you would like to create an account, you’re certainly welcome to do so but it isn’t required. If you prefer, you can complete the purchasing process by simply proceeding as a guest.

Do you ship to my country?

We currently only ship to addresses within the United States.

What are my payment choices?

Payments can be made with American Express, Visa, Discover, and MasterCard credit cards.

Has my order shipped and/or when will my order ship?

Orders normally ship within 1–2 business days after having been received. All orders received after 3 PM on Friday’s or on an USPS holiday will either be shipped on the following Monday or on the first day after the USPS operations resume after a holiday. All orders will be shipped from our headquarters in San Jose, CA. Depending on which USPS shipping method you have selected. Typically, you should allow 2-5 business days for delivery.

How do I track my order?

If you provide us with an Email you will be receiving a confirmation of shipment that will include a USPS tracking number. If by chance you don’t receive a confirmation from us within 2-3 business days let us know at [email protected] so we can assist in finding out what the problem may be. Always double check your SPAM FOLDER for your order confirmation email before contacting us as it may have gone there, vs to your INBOX.

My order never arrived.

If you have received an email confirmation reflecting your order details but your order has not arrived you can check your tracking number at USPS web site. If after a reasonable length of time you still need help, please contact us via email. We will check the status of your order from our end with USPS to find out the exact status of your order.

Will I have to pay any sales tax?

Within California yes. Internet sales are treated just like sales made at retail stores, by sales representatives, over the telephone, or by mail order. Therefore, retail Internet sales that take place in California, or are for delivery in California, are generally subject to California sales or use tax.

How will your charges appear on my credit card statement?

Adaptive Golf Products. Your credit card statement should include the date of your purchase, and the total $ amount of your order.

When will my credit card be charged?

We assume that your credit card will be charged as soon as your on-line order processes. You may wish to check with your credit card company and/or PayPal to get more details on this.

How do I return an item that I purchased?

Please contact Adaptive Golf Products within 10 days of the shipping date of your order. You can do so by sending an email to [email protected] for more information. Please provide your Order # in the body of the email. Thank you.

An item is missing from my order/shipment.

Please contact us via email or phone and we’ll determine what the problem was and what the appropriate solution should be.

Can I return my product? If so, how do I do that?

The only things we require are that you contact us to inform us of your plans to return the order (so we can provide the correct return mailing address to you), the product(s) must be undamaged and in ‘new condition’ and then returned to our office within 2 weeks of the purchase date. After we receive it we’ll inspect it and if it’s in ‘new condition’ we will contact you to inform you that we will initiate an electronic credit to the same credit card that was used for the original purchase.

I received the wrong product(s).

On occasion we’ll make a mistake and ship the wrong product or an incomplete order. Customers have also been known to place an order for a product other than what they thought they were ordering. Mistakes happen...and it’s not a big deal! If a mistake is made on an order just call us and we’ll review what options, we might have and figure out how we can solve the problem in a fair and timely manner.